I'm telling everyone this to improve the shopping experince for not only my customers but for all customers in general.
It may surprise some people when they find out that not all stores are open 24 hours a day. But the truth is that not every company is owned by Wal-Mart. And if you look long and hard, you may still find some Wal-Marts that aren't open 24 hours a day. That would indeed be a tough find, but if you really looked hard, I bet you would find one or two.
But does that stop people from trying to shop when a store is about to close for the night? Heck no. I hear it all the time. "I just have to get one little thing before you close." Then you find the customer still strolling through your store long after you've locked the doors.
I hate to burst your bubble, but some stores do close before midnight. If you don't understand the concept of a store closing for the evening, just work in retail for a few weeks. Then you will understand. You wouldn't expect a factory worker to continue working after an eight hour shift, would you?
Retail workers fully understand the concept of customer service. And we do our best to provide it when we are working. I personally enjoy the company of my customers and I eagerly look for them to walk through my store. But as far as I'm concerned, there is a limit to good customer service. I know there is a clock to beat and I try my best to help you beat that clock. But there is only so much I can do. And will blaming me for your short lunch break or your lack of time to accomplish a task improve your situaiton? I think not.
Take pity on your store clerks. They may not look like they are working hard, but they really are. Don't assume that when an item is out on the shelf that it's in the stockroom and we are just too lazy to put it out. The recent shifts in the economy have left our stockrooms a little more bare. Sometimes the item you're looking for is indeed in the stockroom, but sometimes it isn't. And making us feel bad because it's not in the stockroom won't get you the item any faster.
Remember, store clerks usually aren't the ones ordering the merchandise. That job is usually left to the managers. So if you are upset about not finding an item, tell the manager. You will make more progress doing this than ranting to a store clerk.
And when a store clerk does go the extra mile for you, don't take it for granted. Do take a moment and tell their manager about your good customer service. If you don't, they may not go the extra mile for you again. And that's the last thing you want. Managers often do reward employees for good customer service. And when you don't tell anyone about the good experience you had with the store clerk, the store clerk doesn't get his reward.
I always look forward to seeing the bright, smiling faces of my customers and I do miss them when they don't walk through the doors. And I want to make their shopping experience as pleasant as possible. And remember, I'm your basic mischevious clown. I tend to do silly things to help put a smile on the faces of all my customers. Maybe I will get a chance one day to put a smile on your face. I look forward to trying.